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Frequently Asked Questions

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  2. Charging Stations & Sessions

Charging Stations & Sessions

Plug & Charge

  • What is Plug & Charge, and is it free?
  • How do I know if my vehicle is capable of Plug & Charge?
  • Is Plug & Charge for free? 
  • How do I activate Plug & Charge?
  • Why isn't Plug & Charge working even though it shows as "enabled" in my Volvo public charging service contract?
  • How can I stop my charging process at the station via Plug & Charge?
See all 9 articles

Charging Sessions

  • Why am I being charged for charging sessions that occurred a long time ago?
  • Can I charge my vehicle abroad?
  • Where can I find my charging sessions in the Volvo public charging service account?
  • Why does the VAT amount in my confirmation email differ from the one on my invoice?
  • Why am I being charged public prices for charging at home or work with my Volvo public charging service charging card?

Charging Stations

  • What should I do if a charging station is not working?

Authentication via App or Card

  • How can I start and stop a charging session?

Need immediate help?

* The cost of the call depends on the country and network you're calling from.

Phone:

+353 1 5255 384

Email:

ie@volvocar-public-charging.com"

You can reach our customer service team during the following hours:

Monday through Friday 7 a.m. to 7 p.m.

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